This is a bug that we have had with our virtual tours for some time now. We think that we have fixed it but then it seems to keep arising.
When our tours start we display an instructions panel that only appears with some computers. Machines tend to consistently work or not work (doesn't matter what browser is used).
As the virtual tour loads, you will either see an instructions panel or an (X) button to close the panel.
Please let me know what you see and if you have any ideas how to make the instructions appear every time.
http://www.clients.tourvista.co.uk/vt/evans/oxford_grange_1/#/scene1/
Thanks